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Frequently Asked Questions

We are dedicated to helping you understand our business and the products better.
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How to Request for Quotes & Samples

To request a customized commercial price quotation, please click the “Request a Quote” button located on our Home Page, fill out the form with your company details, and submit your enquiry. A dedicated trade representative will review your requirements and reach out to you directly via email within 24 hours.

We provide standard R&D testing samples free of charge, typically packed in 100g to 500g airtight, moisture-barrier pouches to ensure they reach your lab in pristine condition. While the sample material is complimentary, we request that new international clients provide a valid courier account number (such as DHL, FedEx, or UPS) to cover air freight and customs clearance logistics.

Every sample dispatched by The Spice Ship travels with a comprehensive Product-specific Technical Data Sheet.

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Technical Specifications

We specialize exclusively in high-performance, industrial-grade Dehydrated Onion     (White, Red, and Pink variants) and Dehydrated Garlic solutions.

  • Dehydrated Onion: Available in Flakes (Kibbled) , Chopped, Minced, Granules, and Fine Powder.
  • Dehydrated Garlic: Available in Whole Cloves, Chopped, Minced, Granules, and Fine Powder.

Comprehensive technical data sheets detailing the precise chemical and physical matrices (including moisture thresholds, total ash limits, and cold-water soluble extract data) are readily available. You can download the official Technical Specification Sheet directly from the specific product page of your selected product line.

To eliminate the risk of product clumping, caking, and flavor loss in storage or production lines, we enforce a strict moisture containment standard of Maximum 5.0% across our fine powder products.

 Our products carry a guaranteed shelf life of 24 months from the date of manufacture when stored correctly.

Optimal Storage Guidelines

* Temperature: Consistently maintained below 22°C (72°F).

 * Environment: Kept in a cool, dry place free from contamination risk, protected from direct sunlight, and sealed against ambient moisture. 

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Food Safety and Certifications

Yes, absolutely. Every batch we export is strictly processed without the use of Ethylene Oxide sterilization. Independent laboratory analysis consistently confirms that ETO residues remain completely undetected, dropping well below the standard technical limit of quantification (< 0.01 mg/kg). This guarantees full alignment with rigorous European food safety laws.

Compliance is an intentional element of our production layout. Our ingredients are processed in a world-class manufacturing facility certified under BRCGS (British Retail Consortium Global Standards).

Our systematic safety layers strictly adhere to:

  • HACCP (Hazard Analysis Critical Control Point)
  • GMP (Good Manufacturing Practices)
  • GHP (Good Hygiene Practices)
  • Strict QA (Quality Assurance) frameworks

All batches are meticulously monitored to remain well within EU Regulation (EC) No. 396/2005 governing maximum residue limits (MRLs) for pesticides, heavy metals, and mycotoxins.

Our products are strictly free from the Top 14 EU-recognized allergens (including gluten, soy, celery, and mustard).

Yes, our entire industrial catalog is fully certified and approved for both Halal and Kosher compliances, ensuring maximum global consumer inclusivity. They are also 100% Non-GMO.

Yes, we provide steam sterilisation on request.

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Packaging Related

Our standard, heavy-duty industrial bulk packaging consists of 14 kg, 20 kg, or 25 kg food-grade HDPE inner bags nested securely inside robust 5-ply corrugated recyclable export boxes. This setup is engineered to optimize container space, withstand long-haul maritime shipping, and completely block external moisture ingress.

Yes, we offer a turnkey White-Label / Private Label Contract Manufacturing service tailored to the regulatory landscape of the European market and GCC market.

Our customizable options include:

  • Supermarket/Retail (50g – 1kg): Recycled rPET clear spice jars with dual-flip sprinkler caps, or high-barrier, 100% recyclable mono-material (Mono-PP / Mono-PE) stand-up doypack pouches.
  • HORECA Sector (1kg – 10kg): Certified PFAS-free, rigid square PP/HDPE foodservice tubs with integrated handles for efficient kitchen scooping, or multi-wall Kraft paper sacks featuring a loose, easily separable inner PE liner for circular eco-recycling.

Yes. To protect the high volatile oil content, natural color, and pungency of our dehydrated solutions, all flexible retail and foodservice pouches can undergo food-grade Nitrogen Flushing to reduce residual oxygen levels below 2%, extending shelf-life integrity naturally.

We practice strict lot control and batch-wise transparency. Every single shipping unit leaving our custody is clearly marked with its dedicated Product Identification Code, Production Date, Best Before Date, and a unique assigned Batch/Lot Code. This gives your quality control team 100% cross-continental tracking back to the specific processing run. Bespoke labeling according to your unique contract terms is also available.

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